Hospital outpatient care

If you visit a hospital in Germany for an appointment and expect to return home the same day, you will be admitted as an outpatient (ambulanter Patient/ambulante Patientin). In this article, we will explain everything you need to know about hospital outpatient care, including the key differences between inpatient and outpatient services.

Patient classifications

In Germany, outpatient care is often not provided in large hospitals but in smaller, specialist clinics. In 2012, the Federal Joint Committee passed a guideline on specialist outpatient care with the aim of making it easier for patients to access highly specialized care at clinics.

If your doctor has instructed you to seek outpatient care or referred you to a clinic or hospital, you should consult your health insurance provider before proceeding, so you can ask whether they will cover the treatment and discuss the costs involved.

ottonova customers can use the Concierge service to check whether a given treatment is covered. In the First and Business Class tariff they also benefit from access to specialist doctors without the need for a referral.

Examples of outpatient care

Outpatient examinations and treatments are usually non-invasive or minimally invasive and involve little to no recovery time. Outpatient care is typically provided in the outpatient clinics of hospitals or in separate, specialist facilities.

Examples of outpatient examinations and treatments include:

Outpatient care and health insurance

As you probably know, health insurance is mandatory for everyone living in Germany (Versicherungspflicht). However, the insurance system you choose will determine both the level of care you receive and how you pay for it.

Public health insurance

In the public (or statutory) health insurance system, you will not pay any bills when you receive outpatient care. Instead, publicly insured people pay contributions of around €10 towards prescriptions and treatments, plus 10% of costs. However, because the public insurance system is based on the principle of cost-effectiveness, not all treatments and services are covered.

Private health insurance

In the private health insurance system, you need to check with your insurance provider before going ahead with outpatient treatment. They will inform you if the treatment is covered by your policy. Private insurers often cover more treatments and services than public insurers – they also benefit from access to specialist doctors without the need for a referral.

We can help you write your cancellation letter for your current insurer and send it to you by email. You simply need to add your insurance number and signature and then send it to your insurer. We are unfortunately not allowed to contact your current insurer directly.

As a private patient with ottonova you can go to any doctor of your choice. For dental treatments i.e implants or crowns (Zahnersatz) we provide a higher coverage if you choose a dentist from our ottonova network.

After your policy is finalized it will not be adjusted again based on the variables of aging, increases in health care needs or increases in salary.

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