ottonova Team

The ottonova Concierge.
Your access to excellent services.

Do you require a specialist's appointment or maybe you need medical help abroad? The Concierge is your central point of contact for information and support for all things to do with your health and insurance. Simple, practical, and fast.

All our services. In your app.

Our Concierge answers your questions, takes care of things for you, and connects you with experts. This is your new Concierge.

Appointment service

We'll look for the right doctor and make appointments as required. This will save you time, trouble and stress.

Telehealth appointments

Talk to doctors and receive sick notes and diagnoses directly via the app.

Health advice

Receive advice from medically trained staff – by phone or chat.

Rehab management

We even take care of all the little things like child care or cleaning your apartment.

Second opinion

Are you unsure whether a medical procedure is really necessary? We'll get you second opinion from a medical expert.

Search for a specialist

We will find the best specialists or clinics for you. As always, it's easy with our ottonova app.

Assistance abroad

What if you have a health issue while abroad? We will make sure that you get the best possible care and get home quickly.

Innovative services

ottonova reimburses many innovative services that will help you get well.

iPhone Mockup

Happily insured.

Person half 2x
Termin App Screen
Termin vereinbaren

We take work off your hands.

You have 1000 things on your mind and no time to look for a good family doctor? And then have to wait 10 minutes on hold to make an appointment? No problem, the ottonova Concierge Service will be happy to help you.

Bed dog 2x
Timeline App Screen

No more dragging yourself to the doctor with a cold.

With our doctor video call, you can get diagnoses, prescriptions and sick notes easily and quickly via the app.
Of course, you can still go to the doctor of your choice.

Almeda 2x
Compass 2x
Indento logo
Kaia 2x
Keleya 2x
Medicus 2x
Medexo 2x

Strong partners for every situation.

To ensure that you are also well taken care of with medical concerns of any kind, the concierge works with various experts to guarantee your best possible medical care.

Personal advise that really helps you.

We give our all to help you make an informed conscious decision that will benefit you for a lifetime.


ottonova insurance expert

An error occurred. Please try again later!
Sorry, you can't arrange an appointment.
By submitting my data, I declare my consent to be contacted by ottonova.
When should we call?

Please choose a date if you want to determine the period yourself.

An error occurred. Please try again later!
This slot is not available anymore. Please choose a different one.
  • Callback requested
  • Appointment agreed
Many Thanks!

Please check your email inbox to confirm your appointment on - at -.

Trustpilot 5 Sterne

„Very helpful customer support, which made it super easy for me to close the deal. Fast and totally friendly!“

Kurt G. Verified ottonova customer

Convinced by our digital advantages?

Use our online premium calculator to find the right tariff without obligation.


Yes. You only pay your monthly premium. All of ottonova's digital services are included.

All of your data is stored securely on a server in Germany. Only selected employees at ottonova have access to the data that is relevant to them. We only disclose your data with your consent, for example, when we make an appointment for you. This can be done conveniently via the Concierge service in your app.

ottonova also works without the smartphone app. You may also, of course, communicate with us or submit your bills by mail. Our team would be happy to advise you.

ottonova policyholders have been able to use telehealth appointments since November 2017. Digital doctor's appointments can take place 7 days a week, from 8 a.m. to 9 p.m., including on Sundays and public holidays. Simply use the Concierge service in your app. We will send you the declaration of consent and invite you to take part in the telehealth appointment. As soon as we have your consent, we will send you access codes to activate the eedoctors app.

Of course you can! The ottonova app is your key to our digital services. Let us book your appointments for follow-up examinations or inpatient follow-up treatment, keep track of things in your timeline, and submit bills using your smartphone.

You can find out more about our services here.