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Yes. You only pay your monthly premium. All of ottonova's digital services are included.
All our services. In your app.
Our Concierge answers your questions, takes care of things for you, and connects you with experts. This is your new Concierge.
The ottonova Concierge.
Your access to excellent services.
Do you require a specialist's appointment or maybe you need medical help abroad? The Concierge is your central point of contact for information and support for all things to do with your health and insurance. Simple, practical, and fast.
Happily insured.
4. November
My problem solved
28. October
Responsive and helpful. Appreciated
21. October
I received smooth service
20. October
Micheal, he was very helpful and kind . Thank you for your great service and looking forward to get service from you more.
20. October
Fast answer and solved the problem
13. October
I had a really great experience with the Ottonova team. The staff were extremely polite, professional, supportive, and helpful throughout the process. They patiently listened to my concerns, explained everything clearly, and made sure I felt comfortable and well-informed. I truly appreciate their friendly attitude, quick assistance, and dedication to helping customers. Overall, the team provided excellent customer service, and I am very thankful for their support. Keep up the great work!
12. October
The hotline has amazing service, every question I have is answered swiftly I love that I am talking to actual human beings and not an AI, it is such a refreshing breath of fresh air.
7. October
The service was excellent. The response was quick, clear, and very helpful. The support team was friendly and professional. Thank you for the great assistance..
7. October
Good customer service.
1. October
Helena was extremely professional and supportive. She handled my situation with great understanding and patience, and personally helped me a lot when I needed it. I truly appreciate her kindness and professionalism. Employees like Helena are a real asset to any organisation. Highly recommended!
We take work off your hands.
You have 1000 things on your mind and no time to look for a good family doctor? And then have to wait 10 minutes on hold to make an appointment? No problem, the ottonova Concierge Service will be happy to help you.
No more dragging yourself to the doctor with a cold.
With our doctor video call, you can get diagnoses, prescriptions and sick notes easily and quickly via the app.
Of course, you can still go to the doctor of your choice.
"Always thrilled with the excellent customer support at @ottonova_ag - digital doesn't mean less service!“
Mark Zimmermann, Twitter
Strong partners for every situation.
To ensure that you are also well taken care of with medical concerns of any kind, the concierge works with various experts to guarantee your best possible medical care.
Personal advise that really helps you.
We give our all to help you make an informed conscious decision that will benefit you for a lifetime.
ottonova insurance expert
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„Very helpful customer support, which made it super easy for me to close the deal. Fast and totally friendly!“
Convinced by our digital advantages?
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FAQ
All of your data is stored securely on a server in Germany. Only selected employees at ottonova have access to the data that is relevant to them. We only disclose your data with your consent, for example, when we make an appointment for you. This can be done conveniently via the Concierge service in your app.
ottonova also works without the smartphone app. You may also, of course, communicate with us or submit your bills by mail. Our team would be happy to advise you.
ottonova policyholders have been able to use telehealth appointments since November 2017. Digital doctor's appointments can take place 7 days a week, from 8 a.m. to 9 p.m., including on Sundays and public holidays. Simply use the Concierge service in your app. We will send you the declaration of consent and invite you to take part in the telehealth appointment. As soon as we have your consent, we will send you access codes to activate the eedoctors app.
Of course you can! The ottonova app is your key to our digital services. Let us book your appointments for follow-up examinations or inpatient follow-up treatment, keep track of things in your timeline, and submit bills using your smartphone.
You can find out more about our services here.
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By entering your data you agree to be contacted by ottonova via phone, SMS and email. Good to know:
- We use your data exclusively to consult and inform you about ottonova health insurance products.
- You can revoke your consent to be contacted at any time. To do so, please send an email to support@ottonova.de.
- Further information on how we handle data privacy can be found in our data privacy statement.
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Accessibility at ottonova
At ottonova, we strive to make our website as accessible as possible. Therefore, please use accessibility@ottonova.de exclusively for suggestions and comments regarding accessibility on the website.
Are you already insured with ottonova and have another issue? Please log in to the web app and contact us there. Please only share sensitive data such as health information in your secure area within the app or web app.
If you are not yet insured with us and have questions about our insurance products, please feel free to contact us via chat or email.