Digital healthcare services & Telemedicine
Visiting a doctor on call might not always be possible or convenient for you. If this is the case, eHealth services – sometimes called e-doctors or telemedicine – are an excellent alternative.
By speaking to a healthcare professional via a video call, you can obtain an initial diagnosis without leaving your home. What is more important, you avoid the risk of infection in doctors’ waiting rooms.
When does it make sense to use a online doctor in Germany?
A video call with a doctor makes sense when you need:
- an advice
- a follow-up care appointment
- a check-up appointment
For example: You had surgery and the doctor wants to see how the healing process is going so the doctor can get an impression of everything goes fine or that hospital is required.
Also good to know is that a doctor is usually able to issue a certificate of incapacity for work - which you need in order to get signed off from work. Only when you a signed off you can get sickness benefits.
How do I get a prescription from an online doctor (in Germany)?
When you do the video consultation with the doctor he will ask you questions about your health issues. After the appointment, the doctor will be able to provide prescriptions, which you can get directly at the pharmacy.
Who covers the costs of the video consultation?
Most of the health insurers cover the costs. Still, the doctor needs to provide health insurance approval. Just to be sure you can always ask your health insurer.
As Germany’s first fully digital private health insurance provider, ottonova offers hassle-free access to a digital doc. The digital doc is a consultation with an online doctor in Germany.
Here’s how it works:
- Using the Concierge service in the ottonova app, request a video call with a doctor.
- We will send you a voucher code.
- Enter the code in eeDoctors, a partner app of ottonova.
- eeDoctors will connect you to a board-certified doctor who is available without waiting time.
Using your tablet or smartphone camera, the online doctor will examine you visually and issue a prescription or sick note if appropriate. Of course, a digital consultation may not be enough to resolve your problem. However, following the outbreak of COVID-19, reducing the burden on face-to-face services and minimizing contact with others when you’re unwell is more important than ever.
Calling 116 117
If you need urgent out-of-hours medical care, you can call 116 117 from anywhere in Germany to reach the on-call medical service, which is called the Bereitschaftsdienst. An advisor will provide the details of a board-certified doctor on call near you and can arrange for a home visit if necessary.
This service is available to anyone with health insurance, whether private or public.