Telemedicine

It is not always possible or convenient to see a doctor in person – and, in more urgent cases, you may need to see an on-call doctor. In such instances, telemedicine presents an excellent alternative.

Of course, if you require urgent medical assistance in Germany for a life-threatening condition or injury, you should always call 112.

What is telemedicine?

Telemedicine – also known as telehealth and eHealth services – allows healthcare professionals to speak with you and assess you via a video call.

This allows them to provide an initial diagnosis without the need to visit you or for you to leave your home. It also avoids the risk of infection in doctor’s office and waiting rooms – a particularly important benefit in the age of COVID-19.


See a digital doc with ottonova

As Germany’s first fully digital private health insurance provider, ottonova offers hassle-free access to a digital doc. Here’s how it works:

  1. Using the Concierge service in the ottonova app, request a video call with a doctor.
  2. We will send you a voucher code.
  3. Enter the code in eeDoctors, a partner app of ottonova.
  4. eeDoctors will connect you to a board-certified doctor who is available without waiting time.

Using your tablet or smartphone for the video call allows the doctor to examine you visually and issue a prescription or sick note if appropriate.

It is possible, of course, that a digital consultation will not be enough to diagnose or resolve your problem – but in the case of many minor and common ailments, telemedicine is highly effective.

FAQ

Do you pay me back money if I don´t make usage of the insurance?

At the moment we do not offer any money back if you don´t make usage of the insurance, as we want you to go and have your annual check-ups. 

However, we offer reward points via our Health X program. Read more about Health X here.

Am I eligible for the Expat Tariff/ PKV tariff? Am I an expat in your definition?

If you are eligible for private health insurance and you are in Germany on a visa or a limited permit, we can offer you the Expat Tariff up to five years.

Do you help me finding an English-speaking doctor?

Of course! Through our ottonova Concierge Service we can book appointments for you. You just easily write us a message with your requirements, and we will find the best option for you. 

How is the payment working? Different than public insurance?

The payment is different than in the public system. With private health insurance you pay the full tariff to us at the beginning of the month. If you are employed your employer will contribute their part to your health insurance through your salary.  

Du nutzt einen älteren Browser, der nicht unterstützt wird.

Für eine fehlerfreie Darstellung und mehr Sicherheit empfehlen wir dir auf einen modernen Browser umzusteigen.

Unsere Empfehlungen