Medical repatriation

When you are on holiday or travelling on business, emergency repatriation might not be at the front of your mind. However, if you suffer an injury or develop an illness outside of your country of residence, you may become entitled to medical repatriation services. 

Repatriation is not the same as medical evacuation.

When is medical repatriation necessary?

If you suffer a critical injury or contract a serious illness requiring hospitalization while outside your country of residence, you may become entitled to what is known as medical repatriation.
There are three main reasons for repatriation:

  1. The country you are in lacks the necessary medical resources to treat you effectively.
  2. You can expect an extended stay in hospital of several weeks or months.
  3. Your injury or condition means you cannot safely travel home as planned.

Medical repatriation aims to ensure the well-being and safety of the sick or injured person during transport. It aims to ensure that the safest, most suitable most of transport is used to prevent discomfort, infection or further injury.

It is important to ensure that your health insurance or travel insurance includes repatriation services, as the costs of such complex transport arrangements can otherwise be exceedingly high.


What medical repatriation services does ottonova offer?

ottonova includes worldwide coverage and medical repatriation services in all its health insurance tariffs, including its special Expat tariff. We assess each individual case on its own merits to determine the safest and most expedient way to proceed.

At ottonova, there is a three-step process to medical repatriation.

  1. Firstly, your repatriation must be ordered by a doctor. This means that a medical professional must determine that you would be treated more effectively in Germany.
  2. You must then inform us by using the Concierge service in the ottonova app. Tell us everything you can and provide contact details for the institution treating you.
  3. Finally, we will make all necessary arrangements to transport you safely and efficiently back to Germany.

In our First Class, Business Class and Premium Economy tariffs, we offer medical repatriation even if your situation is stable and you can be treated effectively abroad once your stay in hospital exceeds 14 days.

FAQ

Am I eligible for the Expat Tariff/ PKV tariff? Am I an expat in your definition?

If you are eligible for private health insurance and you are in Germany on a visa or a limited permit, we can offer you the Expat Tariff up to five years. 

Does the health insurance work with my visa?

Ottonova is fully regulated by the BaFin and therefore fulfilling the requirements (§ 257 7Abs. 2a Satz 1 SGB V and the § 61 Abs. 5 SGB XI) for you to be able to apply for a visa with your ottonova insurance. 

Can I use the insurance in my home country when I`m travelling back for vacation (or moving back)?

With our tariffs you have world-wide travel coverage. The Expat Tariff covers you up to two months annually outside the EU and in our Premium Economy-, Business- or First Class Tariffs you will be covered up to six months annually outside the EU. 

If you move away from Germany, you will not need German health insurance anymore.

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